Refund policy
At W-Commerce, operated by WCOMMERCE GROUP LLC, we want every order to arrive in good condition and meet your expectations. If a product is not right for you, you may return it according to the conditions below.
60-Day Return Period
You have 60 days from the date your order is delivered to request and send your product back.
Condition of Returned Products
To be eligible for a return, the product must be:
- Unused and in its original condition
- Uninstalled and unassembled, where applicable
- Returned in its original packaging
- Complete with all accessories, manuals, parts, and components
Proof of purchase or a valid order number is required.
We do not charge restocking fees.
How to Start a Return
To request a return, email us at contact@w-commerce.shop and include:
- Your order number
- The name of the product
- The reason for the return
- Photos of the product and packaging, when applicable
Our customer support team will provide the return instructions and authorized return address.
Please do not send a product back before receiving return authorization from our team.
Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged, defective, incomplete, or incorrect.
We recommend using a trackable and insured shipping service. W-Commerce is not responsible for return packages that are lost or damaged during transit.
Damaged, Defective, or Incorrect Products
Please inspect your order when it arrives. If the product is damaged, defective, incomplete, or different from what you ordered, contact us at contact@w-commerce.shop as soon as possible.
Include your order number and clear photos or videos showing the issue. After reviewing your request, we may provide a replacement, return authorization, or refund.
Exchanges
To exchange a product for another model, variation, or available item, contact us at contact@w-commerce.shop.
Exchanges are subject to product availability. Any difference in price may need to be paid or refunded before the exchange is completed.
Refund Processing
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method within 7 business days. Your bank, card issuer, or payment provider may require additional time to post the funds to your account.
Original shipping charges are non-refundable unless the return is due to a damaged, defective, incomplete, or incorrect product.
Contact Us
For questions about returns, exchanges, or refunds, contact us:
Store Name: W-Commerce
Legal Company Name: WCOMMERCE GROUP LLC
Email: contact@w-commerce.shop
Phone: +1 307-449-2585
Address: 5830 E 2nd St, Ste 7000 #37862, Casper, Wyoming 82609, United States