Shipping policy

At W-Commerce, operated by WCOMMERCE GROUP LLC, we work to make shipping simple, clear, and dependable. From the moment you place your order until it arrives at your address, we aim to keep you informed throughout the delivery process.

Shipping Costs

We provide free standard shipping within the United States. The shipping cost displayed at checkout will always be clear before you complete your purchase.

Order Processing and Delivery Times

  • Processing time: 1–2 business days
  • Transit time: 3–7 business days
  • Estimated total delivery time: 4–9 business days

Business days do not include Sundays or public holidays.

Delivery estimates begin after your order has been successfully confirmed and payment has been approved.

Order Cut-Off Time

Our daily order-processing cut-off time is 3:00 PM Mountain Time, Monday through Saturday.

Orders placed after the cut-off time will begin processing on the next business day.

Order Tracking

Once your order has been shipped, we will send a shipping-confirmation email containing your tracking number and a link to follow the delivery.

Tracking information may take up to 48 hours to become active after the shipping confirmation is sent.

Delivery Delays

We make every reasonable effort to deliver orders within the estimated timeframe. However, delays may occasionally occur because of:

  • Severe weather
  • Carrier interruptions
  • High seasonal demand
  • Public holidays
  • Incorrect or incomplete shipping information
  • Other circumstances outside our reasonable control

When we become aware of a significant delay, we will make reasonable efforts to provide an update.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your address carefully before submitting your order. Contact us immediately if you notice an error. Once an order has entered processing or shipment, we may not be able to change the delivery address.

W-Commerce is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Damaged or Missing Packages

Please inspect your order as soon as it is delivered.

If your package arrives damaged, incomplete, or appears to be missing, contact us at contact@w-commerce.shop with your order number and clear photographs of the package and product, when applicable.

Contact Us

For questions about shipping, tracking, or delivery, contact us:

Store name: W-Commerce
Legal company name: WCOMMERCE GROUP LLC
Email: contact@w-commerce.shop
Phone: +1 307-449-2585
Address: 5830 E 2nd St, Ste 7000 #37862, Casper, Wyoming 82609, United States